Frequently Asked Questions

This article answers common questions about TexAu, including enrichment, credits, data management, team access, and integrations.

About TexAu

What is TexAu?

TexAu is a B2B data enrichment and automation platform for sales, marketing, and operations teams. You import a list of companies, contacts, or leads, and TexAu finds missing information (emails, phone numbers, company details) by querying multiple data providers. Results are written directly into your table.

What is waterfall enrichment?

Waterfall enrichment runs multiple data providers in sequence for the same lookup. If the first provider returns no result, TexAu tries the second, then the third, and so on. This increases overall data coverage compared to using a single provider. You configure the provider order in your table columns.

What data types does TexAu support?

TexAu supports many semantic data types, including:

• Contact data: Email, first name, last name, phone, job title, LinkedIn profile URL, department, seniority level

• Company data: Company name, website, industry, company size, revenue, phone number, address, headquarters, LinkedIn URL

• Custom data: You can create custom columns for data specific to your use case

Credits and Billing

How do credits work?

Each enrichment action costs a set number of credits. Typical costs:

• Email finding: 2 credits

• Email verification: 1 credit

• Company enrichment: 1 to 2 credits

• Phone number finding: 10+ credits

For most enrichment actions, you pay only when data is found. Some actions charge per lookup regardless of result. Check the credit cost shown in the action configuration panel before running.

Your plan includes a monthly credit allowance. Unused credits roll over to the next billing period, up to 2x your monthly allowance.

What happens when a provider returns no data?

If your table uses waterfall enrichment, TexAu tries the next provider in the sequence. If all providers return no data, the cell remains empty. For actions that use pay-on-match billing, no credits are deducted for empty results. For actions that charge per lookup, credits are deducted regardless.

What are the plan options?

All plans offer an annual billing option with approximately 20% savings. Visit texau.com/pricing for the latest plan details and pricing. See Understand Your TexAu Plan for full feature comparison.

How do I cancel my subscription?

1. Go to Settings > Billing.

2. Click Cancel plan.

3. Confirm the cancellation.

Cancellation takes effect at the end of your current billing period. Your data is not deleted. Enrichment actions and scheduled jobs stop running after the period ends.

Data and Tables

How do I format data before importing?

• Use CSV format.

• Remove duplicate rows before importing. Duplicate rows consume credits when enriched.

• Use one data type per column. Do not mix email addresses and phone numbers in the same column.

• Remove rows with obviously invalid data (malformed email addresses, placeholder text).

Can I export my data?

Yes. Open any table, click the export option, and download the data as a CSV file. You can export at any time, including after your plan expires or a trial ends.

Team and Access

How do I invite team members?

1. Go to Settings > Members.

2. Click Invite Member.

3. Enter their email address.

4. Select a role: Owner, Admin, Member, Editor, or Viewer.

5. Click Send Invite.

Your plan determines the maximum number of team members. The Teams plan allows adding extra members at $99 per seat per month.

What roles are available?

TexAu has five workspace roles:

• Owner: Full access, including billing and plan changes

• Admin: Full access, including member management and billing

• Member: Can create and edit tables, run enrichments

• Editor: Can edit existing tables and run enrichments

• Viewer: Read-only access to tables and results

Integrations

Can I connect my CRM?

Yes. Go to Settings > Integrations to connect HubSpot, Salesforce, and other supported CRMs. CRM sync frequency depends on your plan:

• Solo and Starter: One-way daily sync

• Teams: Bidirectional hourly sync

• Enterprise: Custom sync configuration

Do webhooks work with TexAu?

Webhooks are available on Starter, Teams, and Enterprise plans. The Solo plan does not include webhook access. Configure webhooks under Settings > Webhooks.

AI and Formulas

What AI models are available?

TexAu integrates with OpenAI, Anthropic (Claude), and Google Gemini. You select the model when creating an AI-powered processing action. Different models have different credit costs. Check the action configuration panel for pricing.

How do formulas work?

Formulas create new columns by combining or transforming existing data. Examples:

• Combine first and last name: CONCAT(First_Name, " ", Last_Name)

• Classify by revenue: IF(Revenue > 1000000, "Enterprise", "SMB")

• Pick the first available email: COALESCE(Email_Provider1, Email_Provider2, Email_Manual)

Formulas are evaluated for each row and can reference any column in the table.

Account

How do I change my password?

TexAu uses a secure external authentication provider. To change your password, use the password reset option on the login screen. If your workspace uses single sign-on (SSO) through Google Workspace or another identity provider, manage your password through that provider.

Support

Where can I get help?

• Help Center: You are here.

• Email support: Available on all paid plans.

• Priority support: Available on Starter plans and above.

• Dedicated account team: Available on Teams and Enterprise plans.

• In-app chat: Click the support icon inside TexAu.

Response times depend on your plan's support tier. See Understand Your TexAu Plan for details.

How do I report a bug or request a feature?

Click the support icon inside TexAu and select the appropriate option. Include a description of the issue, what you expected to happen, and a screenshot if relevant.