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Common Issues and Troubleshooting

Last updated on Jun 03, 2026

Common Issues and Troubleshooting

This guide covers solutions for the most common questions and problems you may run into while using TexAu.

Import Failures

Issue: "File is too large to import"

Description: Your CSV exceeded the file size limit.

Causes:

  • Your file is larger than 10MB
  • The file contains unnecessary columns that inflate its size
  • The file format is not actually CSV (it is Excel, Google Sheets export, etc.)

Solution:

  1. Check your file size: Right-click the file and check its properties. If it is over 10MB, break it into smaller chunks.

  2. Split your data:

    • Open your file in Excel, Google Sheets, or a text editor

    • Split the data into smaller files (5-8MB each).

    • Save each as a separate CSV.

    • Import them one at a time into TexAu

  3. Reduce file bloat:

    • Remove unnecessary columns you do not need enriched

    • Delete blank rows

    • Remove duplicate entries

  4. Save as CSV: Export as standard "CSV (Comma-delimited)".

Issue: "Too many columns detected"

Description: Your file has more than 100 columns.

Solution:

  1. Keep only what you need: You do not have to enrich every column. Remove columns you will not need.
  2. Import in batches: Split your columns across multiple imports if necessary.
  3. Contact support: Contact support if you need more than 100 columns.

Issue: "Unrecognized file format"

Description: Unrecognized file format.

Causes:

  • File is Excel (.xlsx, .xls) instead of CSV
  • File is a Google Sheets link (not downloaded as CSV)
  • File is JSON, XML, or another format
  • File extension is wrong (named .csv but actually a different format)

Solution:

  1. Convert to CSV:

    • Excel: File > Save As > CSV (Comma-delimited).

    • Google Sheets: File > Download > CSV.

    • JSON/XML: Convert to CSV first.

  2. Check the file extension: Make sure your file actually ends in .csv

  3. Open the file in a text editor: If you are unsure what format it really is, open it in Notepad or a code editor to see the actual contents.

Issue: "Encoding error detected" or "Special characters garbled"

Description: Invalid character encoding (often due to special characters or locale settings).

Causes:

  • File was created in a non-English locale (European, Asian, etc.)
  • File uses UTF-16 instead of UTF-8
  • File contains characters TexAu cannot process

Solution:

  1. Re-save your file in UTF-8:

    • Open in a text editor (Notepad++, VS Code).

    • Go to File > Encoding > UTF-8.

    • Save the file

    • Try importing again

  2. Clean up special characters: If you have symbols or emojis, remove them and use standard letters/numbers instead.

  3. Use a different tool first:

    • Open the file in Excel

    • Copy all data

    • Paste into Google Sheets

    • Download as CSV from Google Sheets

    • This resolves most encoding conflicts.

Issue: "Binary file detected, cannot import"

Description: TexAu detected a binary/executable instead of a text data file.

Causes:

  • You accidentally uploaded the wrong file
  • Your CSV is corrupted or saved in binary format
  • Your file name looks like data but the file is actually something else

Solution:

  1. Double-check your file: Make sure you are uploading the CSV and not a .exe, .dll, or other program file.

  2. Re-save the CSV:

    • Open your CSV in Excel or Google Sheets

    • Verify data visibility.

    • Save/download it as CSV format again

    • Try importing the new version

  3. Ask for help: If you are not sure what went wrong, reach out to support with the file.

Enrichment Not Running

Issue: "Enrichment is pending but has not started"

Description: Enrichment submitted but not started.

Causes:

  • Missing required columns in your table
  • No data provider is configured for the columns you want enriched
  • Your account is out of enrichment credits
  • The enrichment is actually running but waiting in a queue

Diagnosis:

  1. Check for required columns:

    • Go to your table

    • Look at the columns you want enriched

    • Make sure each has a data type assigned (Email, Company Name, Phone, etc.)

    • Enrichment requires assigned column data types.

  2. Verify providers are set up:

    • Click the target column.

    • Check the "Waterfall" or "Data Source" section

    • Make sure at least one provider is selected and connected

    • If empty, connect providers first.

  3. Check your credits:

    • Click profile menu (top right).

    • Go to "Billing and Usage"

    • Look at your remaining credits

    • If zero, top up or upgrade.

Solution:

  • No credits? Add a payment method and purchase credits, or upgrade to a paid plan.
  • No providers? Go to Settings, then Integrations, and connect the data sources you need.
  • Wrong data type? Edit your column and assign the correct semantic type.

Issue: "Enrichment failed" or "Error during processing"

Description: Enrichment started but encountered an error.

Causes:

  • Input data is malformed or incomplete
  • A provider is temporarily unavailable
  • The enrichment took too long and timed out
  • Network connection was interrupted

Solution:

  1. Check your input data:

    • Look at the cells that failed

    • Make sure they contain valid data (complete email addresses, proper phone numbers, real company names)

    • Remove malformed cells and retry.

  2. Try enriching a smaller batch:

    • Select just 10 to 20 rows

    • Run the enrichment

    • If successful, check remaining data quality.

  3. Wait and retry:

    • Providers can be temporarily down.

    • Wait 5 to 10 minutes

    • Click enrichment to retry.

  4. Check your internet connection: Make sure you have a stable connection to TexAu.

Enrichment Returning Empty Results

Issue: "No data found" or all results are blank

Description: Enrichment returned empty cells.

Causes:

  • All waterfall providers failed (data not found in databases).
  • Your input data is incomplete or malformed
  • All the providers you are using are having temporary issues
  • The data you are looking for genuinely does not exist

Diagnosis:

  1. Check a single cell manually:

    • Look at a row that returned no data

    • Review the input (email, company name, phone number, etc.)

    • Ask yourself: "Is this realistic data?"

    • Search manually to verify if data exists.

  2. Review your waterfall:

    • Which providers are you using?

    • Are they the right ones for this type of data?

    • Do you have multiple providers as backups?

  3. Check provider status:

    • Go to Settings, then Integrations

    • Make sure all your providers show as "Connected"

    • If one shows an error, there might be an authentication issue

Solution:

  1. Improve input data quality:

    • Remove incomplete entries (emails missing @, phone numbers wrong length, etc.)

    • Validate company names against your CRM

    • Use a data cleaning step before importing

  2. Add more providers to your waterfall:

    • If you are only using one provider, add backups

    • Databases vary by provider.

    • More providers increase match rates.

  3. Check your formula: Ensure formulas handle empty cells (use IF or COALESCE).

  4. Accept that some data will not be found: A 70-80% enrichment rate is standard.

Real-Time Updates Not Appearing

Issue: "Results are not showing up in real time" or "I need to refresh to see new data"

Description: Live browser updates are not displaying.

Causes:

  • Browser connection dropped (network interruption)
  • Unsupported or outdated browser.
  • Pop-up blockers or security software interfering
  • Browser tab is throttled in the background.

Solution:

  1. Refresh your browser:

    • Press Ctrl+R or Cmd+R.

    • This reconnects and refreshes the table.

  2. Check your browser:

    • Use Chrome, Firefox, Safari, or Edge.

    • Use a modern browser.

  3. Disable browser extensions:

    • Extensions like ad blockers or VPNs can interfere

    • Disable them temporarily and refresh.

  4. Check your internet connection:

    • Are you on a stable Wi-Fi or wired connection?

    • If on mobile data, try moving to Wi-Fi

    • Weak connections cause dropouts.

  5. Keep the tab active:

    • Browsers throttle background tabs.

    • Focus the TexAu tab.

  6. Try a different browser: If the issue persists, test in Chrome or Firefox to see if it is browser-specific.

Webhook Delivery Failures

Issue: "Webhook failed to deliver" or "Destination URL unreachable"

Description: Webhook delivery failed.

Causes:

  • The destination URL is wrong or no longer exists
  • The destination server is down or not accepting requests
  • Firewall or security rules are blocking the connection
  • Authentication credentials are invalid

Diagnosis:

  1. Test the URL:

    • Copy your webhook URL

    • Paste it into a browser address bar

    • If 404 or server error occurs, the endpoint is invalid.

  2. Check authentication:

    • Go to your webhook settings

    • Review your API key or token

    • Verify token validity.

    • Regenerate it if needed

  3. Review the destination service:

    • Is it actually running?

    • Has the API changed recently?

    • Are there firewall rules blocking incoming webhooks?

Solution:

  1. Update the URL:

    • Verify webhook URL spelling.

    • Ensure it is the correct endpoint.

  2. Re-authenticate:

    • Generate a new API key from the destination service

    • Update webhook settings.

    • Test the webhook again

  3. Ask the destination service provider:

    • If you are sending to another app, contact their support

    • Confirm webhook support and format.

  4. Understand retry behavior:

    • TexAu retries failed webhooks automatically.

    • Webhooks pause after multiple failures.

    • A notification will alert you to fix it.

Issue: "Payload too large" or "Request rejected"

Description: Webhook payload exceeded recipient size limits.

Solution:

  1. Send less data per webhook:

    • You might be sending too many columns

    • Or sending too many rows at once

    • Try reducing what you include in the webhook

  2. Check the destination's limits:

    • Different services have different payload size limits

    • Zapier, Make.com, and similar platforms usually accept up to 5 to 10MB

    • Direct endpoints might be more restrictive

    • Check the destination's API documentation

  3. Format the data before sending:

    • Select only the required fields.

    • This reduces payload sizes.

Formula Errors

Issue: "Formula syntax error" or "Invalid formula"

Description: Formula syntax is invalid.

Common mistakes:

  1. Missing parentheses:

    • Wrong: IF A1 = "test", "yes", "no"

    • Right: IF(A1 = "test", "yes", "no")

  2. Wrong operators:

    • Wrong: IF A1 = test (test should be quoted)

    • Right: IF(A1 = "test")

  3. Referencing non-existent columns:

    • Column names are case-sensitive.

    • Use column selector to prevent typos.

  4. Mixing column names and letters:

    • Wrong: SUM(A1, B2, C3) (do not use letter cell coordinates)

    • Right: SUM(Company_Revenue, Additional_Income)

Solution:

  1. Check the error message: Click the error icon to view details.
  2. Use the formula builder: Use the visual formula builder to prevent syntax errors.
  3. Test with sample data: Test your formula on a single row first.
  4. Start simple: Build incrementally (e.g. test basic IF before nesting).

Issue: "Referencing a column that does not exist"

Description: Formula references a missing column.

Solution:

  1. Check spelling: Column names are case-sensitive.
  2. Use the column dropdown: Select columns from the dropdown menu to avoid errors.
  3. Check for spaces: Quote columns with spaces (e.g., "First Name").
  4. Verify the column exists: Verify the column exists in the table.

Issue: "Type mismatch error" or "Cannot compare text and number"

Description: Formula compares incompatible data types (e.g., text vs number).

Solution:

  1. Check your data types:

    • Check column semantic data types.

    • Number columns cannot be compared directly to text.

  2. Convert the data:

    • Use TEXT() to cast numbers to text.

    • Use VALUE() to cast text to numbers.

    • Example: IF(VALUE(Age) > 21, "adult", "minor")

  3. Match data types in comparisons:

    • Compare text to text

    • Compare numbers to numbers

    • Use conversion functions if needed

Issue: "Division by zero error"

Description: Formula divided by zero or an empty cell.

Solution:

  1. Use IF to check before dividing:

    IF(Denominator = 0, 0, Numerator / Denominator)

  2. Use COALESCE for empty cells:

    IF(COALESCE(Denominator, 0) = 0, 0, Numerator / COALESCE(Denominator, 0))

  3. Review your input data: Verify the denominator column contains numbers and is not empty.

Scheduled Job Not Running

Issue: "My scheduled enrichment did not run at the expected time"

Description: Scheduled job did not run.

Causes:

  • The schedule is paused
  • Your timezone setting is wrong (so it ran at a different time)
  • The table has no new data to enrich

Diagnosis:

  1. Check if the schedule is paused:

    • Go to your table

    • Click "Schedules" or "Automation"

    • Look for your scheduled enrichment

    • Is it toggled ON or OFF?

  2. Check the schedule time:

    • Click on the schedule to edit it

    • Verify the time is correct

    • Check your timezone setting

  3. Check for new data:

    • "Enrich new rows" schedules won't run if all rows are already enriched.

    • If all rows are processed, the run is skipped.

Solution:

  1. Toggle the schedule ON: Make sure it is not paused.

  2. Correct your timezone:

    • Open schedule settings.

    • Verify and set your timezone.

    • Save and verify scheduled time.

  3. Add more data: Add new data or flag rows for re-enrichment.

Integration Connection Issues

Issue: "Integration disconnected" or "API key expired"

Description: Integration connection lost.

Causes:

  • Your API key, token, or password expired
  • The service revoked your access
  • You changed your password on the external service but did not update it in TexAu
  • The external service changed their authentication requirements

Solution:

  1. Reconnect the integration:

    • Go to Settings, then Integrations

    • Find the disconnected service

    • Click "Reconnect" or "Remove and Re-add"

  2. Re-authenticate:

    • Sign in to the external service (Salesforce, HubSpot, Slack, etc.)

    • If you used OAuth (a login button), click it again

    • If you used an API key, generate a fresh one and paste it into TexAu

  3. Check permissions:

    • Make sure your account has permission to generate API keys

    • Ask your admin if you do not have access

  4. Contact the service provider:

    • If you still cannot connect, reach out to their support

    • They might have changed their API or paused your account

Issue: "Permissions error" or "Access denied"

Description: Connected integration permissions error.

Solution:

  1. Ask your admin:

    • Shared accounts require admin permissions.

    • Admin access may be required to generate API keys.

  2. Create a dedicated service account:

    • Use a service account with appropriate access permissions.

    • Use that account's API key in TexAu

  3. Review your plan:

    • Verify API endpoints are supported on your provider's plan.

    • Upgrade if necessary

Slow Performance

Issue: "TexAu is running slowly" or "Enrichment is taking a long time"

Description: Enrichment latency is higher than expected.

Causes:

  • Your table is very large (100,000+ rows)
  • You are running too many enrichments at the same time
  • Your formulas are complex
  • Network latency to data providers is high

How to optimize:

  1. Reduce table size:

    • Enrich in smaller batches (e.g. 10,000 rows).

    • Batch your enrichments

    • Archive old data you do not need

  2. Limit concurrent enrichments:

    • Only run one enrichment at a time

    • Avoid concurrent overlapping runs.

  3. Simplify formulas:

    • Split complex formulas into simpler columns.

    • Example: Instead of one deeply nested formula, use multiple columns with simpler formulas

  4. Use faster data providers:

    • Some providers respond faster than others.
    • Reorder your waterfall to try faster providers first.

  5. Check your internet connection:

    • Weak connections cause slowness.
    • Move closer to your router or use a wired connection.

  6. Use off-peak hours:

    • Schedule large enrichments for evenings or weekends.
    • Your data processes faster when the system is less busy.

  7. Contact support: If nothing helps and your table is critical, let us know.

Still Stuck?

If you cannot find your issue above, reach out to support with:

  • Workflow description
  • Error screenshots
  • Table name and start time
  • Attempted troubleshooting steps

Our team usually responds within a few hours.