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Troubleshooting

Vikesh Tiwari
By Vikesh Tiwari
2 articles

Best Practices for Getting the Most Out of TexAu

Best Practices for Getting the Most Out of TexAu These best practices help you get the most out of TexAu. Follow them to work smarter, save money, and maintain clean data. Data Quality: Start Right Bad input data leads to bad enrichment results. Here is how to keep your data clean. Clean Your Data Before Importing Before you upload anything to TexAu, take 30 minutes to clean it. 1. Remove duplicates: - Use Excel or Google Sheets' "Remove Duplicates" feature - Do not pay to enrich the same company twice - Saves 10 to 20% in credits immediately 2. Remove incomplete rows: - Delete rows where critical fields are blank (company name, email, domain) - An enrichment cannot succeed if you are missing the input data - Look for obviously wrong data (emails without @, phone numbers with letters, etc.) 3. Standardize formatting: - Phone numbers: All 10 digits, same format (123-456-7890) - Emails: All lowercase, no extra spaces ([email protected]) - Company names: No extra symbols or misspellings 4. Validate URLs: - Make sure website URLs actually start with https:// or http:// - Remove trailing slashes (example.com/ to example.com) - Test a few manually. Do they load in a browser? 5. Segment by quality tier: - Grade your data: A (high confidence), B (medium), C (low/incomplete) - Enrich A's first to build momentum - Try different providers on B and C data Tip: Export a "before" version as backup before any cleanup. That way, if you accidentally delete something important, you can restore it. Use Semantic Data Types Correctly TexAu has 30+ semantic data types (Email, Company Name, Phone, etc.), and using the right ones is crucial. Why this matters: Different data types are enriched by different providers. If you label a column wrong, TexAu does not know how to enrich it. How to apply them: 1. When uploading, TexAu auto-detects types. Review them: - Email addresses: "Email" - Company names: "Company Name" - Domains/websites: "Company Domain" - Phone numbers: "Phone" 2. Edit if needed: - Click a column, then change type - Make sure it matches the data inside - Do not label a column "Email" if it contains company names Common mistakes to avoid: - Labeling a "Competitor List" column as "Company Name" (confuses enrichment) - Putting multiple data types in one column (email AND phone in "Contact Info") - Create separate columns for each data type instead Validate Inputs Regularly Set up a quick validation process: 1. Before enriching a batch, spot-check 20 to 30 rows 2. Look for patterns in bad data (missing domains, typos, etc.) 3. Fix the most common issues 4. Then enrich Use a simple formula to flag suspicious data: - IF(Email = "" OR Email NOT CONTAINS "@", "REVIEW", "OK") - IF(Company_Name = "", "MISSING", "OK") This highlights rows to review before enrichment. Enrichment Strategy: Be Intentional Start with Small Batches Do not enrich your entire 100k row table on day one. Here is why: 1. Learn what works: Test with 100 to 1,000 rows first 2. Catch data quality issues early: If 50% of results are empty, you need better input data 3. Optimize costs: Small batches let you refine strategy before spending big Your first enrichment should be: - A subset of your best, cleanest data - One enrichment type (just email, not email + phone + company) - One data provider (not your full waterfall yet) Review results: - Success rate: Aim for 70 to 85% on first try - Cost per successful enrichment: Track this to optimize later - Data quality: Does the enriched data look right? Once you are comfortable, expand to larger batches and more complex enrichments. Use Waterfall for Critical Data Waterfall enrichment tries multiple providers in order, maximizing your chance of finding data while minimizing costs. Set up your waterfall smartly: 1. Order by accuracy, then cost: - Try the most accurate provider first - Then cheaper but slightly less accurate - Then backup providers for edge cases 2. Example waterfall for email enrichment: - Provider 1: BetterEnrich (very accurate, premium) - Provider 2: Apollo (good accuracy, mid-tier) - Provider 3: FullEnrich (broad coverage) - Results: If BetterEnrich finds it, done. If not, try Apollo. If that fails, FullEnrich is your backup. 3. Set limits: - Use "Stop on First Success" if you just need any result - Use "Max Providers to Try" to control costs (for example, try max 3 providers) - This prevents burning credits on low-value attempts Prioritize by ROI Not all enrichments are equally valuable. Prioritize: 1. High-touch accounts first: Enrich your biggest customers or hottest leads before your long tail 2. Critical fields first: Email and company are more valuable than industry or company size 3. Revenue-generating departments first: Sales gets enrichment before marketing 4. Test on small segments: Before enriching all 50k records, test on 1,000 Ask yourself: "If this enrichment succeeds, what happens next?" If the answer is "nothing," maybe skip it. Formulas: Master the Basics Formulas let you create new columns by combining and transforming existing data. Here is how to use them effectively. Start Simple, Build Up Do not jump into complex nested formulas. Build progressively: 1. Day 1: Master basic functions - CONCAT(First_Name, " ", Last_Name) creates a full name - UPPER(Company_Name) makes text uppercase - LEN(Email) gets email length 2. Day 2: Add conditionals - IF(Revenue > 1000000, "Enterprise", "Mid-Market") 3. Day 3: Combine multiple functions - IF(AND(Revenue > 1000000, Industry = "Tech"), "HVT", "Standard") Each step should take a few minutes to learn and test. Test with Sample Data Before running a formula on your entire table: 1. Create a test row (copy an existing row, change one detail) 2. Run the formula on just that row 3. Review the result. Does it match what you expect? 4. Fix any issues 5. Then apply to your full table This catches 90% of formula mistakes before they affect thousands of rows. Use COALESCE for Waterfall Results When you enrich a column with multiple providers, each provider creates its own column. Use COALESCE() to pick the first non-empty result: Example: You enriched email with three providers: - BetterEnrich_Email (from BetterEnrich) - Apollo_Email (from Apollo) - FullEnrich_Email (from FullEnrich) Create a new column called Final_Email: COALESCE(BetterEnrich_Email, Apollo_Email, FullEnrich_Email, "Not Found") This uses the BetterEnrich result if available, falls back to Apollo if not, then FullEnrich, and finally shows "Not Found" if all three are empty. Use IF for Conditional Logic IF() statements let you categorize or flag data: IF(Email = "" OR Email NOT CONTAINS "@", "INVALID", "VALID") IF(AND(Revenue > 500000, Company_Age > 5), "QUALIFIED", "UNQUALIFIED") IF(OR(Industry = "Tech", Industry = "Finance"), "HOT", "WARM") Use these to: - Flag data quality issues - Segment leads by criteria - Create scoring models - Clean up data automatically Team Organization: Scale Across People As your team grows, good organization prevents chaos. Set Up Role-Based Access Assign roles strategically: - Admin: Only 1 to 2 people (usually ops manager + founder) - Can manage team, change settings, delete tables - They control costs and security - Editor: Your working team (sales ops, marketing ops, analysts) - Can create and run enrichments - Cannot delete tables or manage team - Prevents accidental disasters - Viewer: Stakeholders who just need results (sales managers, directors) - Can see data and reports - Cannot edit or run enrichments - Keeps them informed without risk of changes Tip: Viewers do not count toward team seat limits, so share reports widely without extra cost. Use Naming Conventions Establish rules for naming tables, columns, and formulas: Table names: - Good: "2024-Q1-Leads-Sales" (date, purpose, owner) - Bad: "New Data" (too vague) Column names: - Good: "BetterEnrich_Email", "Apollo_Phone", "Manual_Company_Website" - Bad: "email1", "email2", "email3" (which provider is which?) Formula columns: - Good: "Final_Email", "Lead_Score", "Outreach_Ready" - Bad: "Formula1", "Formula2" When a team member inherits your table, they should understand it in 2 minutes, not 2 hours. Organize by Project or Campaign Structure your workspace logically: - Folder 1: "Sales Prospecting Q1 2024" - Table: "Clean Leads - Ready for Enrichment" - Table: "Enriched Results" - Table: "Follow-up Prospects" - Folder 2: "Customer Success - Expansion Opp" - Table: "Existing Customers" - Table: "Enriched with Firmographics" This makes it easy to find what you need and archive old campaigns. Cost Optimization: Spend Smart Use Stop on First Success If you just need any result (you do not care which provider), enable "Stop on First Success": - Enrichment stops after the first provider finds data - Prevents wasting credits on unnecessary fallback providers - Use when any email is better than none Compared to "Try All Providers" (when you want the best result): - Keeps trying until all providers are exhausted - Use when you need the most accurate data Savings: 20 to 40% on credits by choosing the right mode. Limit Max Providers to Try Instead of trying all 5 providers in your waterfall, limit it to 2 or 3: - Most data is found by the first 2 providers - The 4th and 5th attempts rarely find new data - Limiting prevents wasting credits on edge cases Example: Set Max Providers to Try = 2. Try BetterEnrich, then Apollo. If both fail, move to the next row. Saves 40 to 50% vs. trying all 5. Schedule Enrichments During Off-Peak Hours TexAu runs faster when fewer people are using the system: - Schedule large enrichments for evenings or weekends - Your job completes faster - Leaves daytime resources for real-time work How to schedule: 1. Go to your table, then Schedules 2. Create a schedule for 2am or 3am 3. TexAu automatically enriches new rows at that time Use Standard AI Models for Simple Tasks When you use AI columns for processing: - GPT-4: Best accuracy, costs most, slower (use for complex analysis) - Claude: Great middle ground, good speed and quality - Gemini: Fast and cheap, good for simple tasks Smart allocation: - Use Gemini for simple text classification ("Is this a tech company?") - Use Claude for summarization and medium complexity - Use GPT-4 only when you need the absolute best You could save 30 to 50% by choosing the right model tier. Automation: Set It and Forget It Set Up Scheduled Jobs for Recurring Enrichments If you regularly import new leads or customer data: 1. Go to your table, then Schedules 2. Create a schedule (daily, weekly, or custom) 3. TexAu automatically enriches new rows on that schedule 4. You only pay for new rows, not re-enrichment Example: Sales team imports 500 new leads every Monday. Set a schedule for Monday 3am. TexAu enriches all new leads before the team arrives. No manual work needed. Use Webhooks to Push Data to Your Tools Instead of manually exporting and importing data, use webhooks: 1. Enrich a lead in TexAu 2. Webhook automatically sends it to Salesforce 3. Sales team sees it instantly in their CRM Setup: - Go to your table, then Webhooks - Add destination (Salesforce, HubSpot, Slack, Zapier, Make, etc.) - Map which columns to send - Save Now enrichment leads to automatic sync. One less manual step. Combine Formulas and AI Columns for Smart Workflows Use both together for effective automation: 1. Formula: Clean and categorize data - IF(Revenue = "", "UNKNOWN", Revenue) fills blanks - IF(Industry = "Software", "TECH", "OTHER") categorizes 2. AI Column: Use AI to analyze - Use an AI model to extract keywords from descriptions - Use an AI model to summarize company info - Use an AI model to classify company type 3. Result: Fully enriched, cleaned, categorized data ready for action Security: Protect Your Data Use OAuth Over API Keys When connecting integrations: - OAuth (Sign in with Google/Microsoft): Safer, easier to revoke - API Key: More control but riskier if exposed Use OAuth whenever possible. It is more secure and requires less maintenance. Review Audit Logs Regularly Your audit log shows who did what and when: 1. Go to Settings, then Audit Logs 2. Review weekly or monthly 3. Look for: - Unexpected data exports - Changes to team members - Large enrichments you did not authorize Catch issues early before they become problems. Remove Inactive Team Members Every person with access to your workspace is a potential security risk: 1. Go to Settings, then Team 2. Remove anyone who does not actively use TexAu 3. When people leave your company, remove them immediately Do not let inactive accounts pile up. Use Strong Passwords - Good: 16+ characters, mix of types - Bad: password123 or texau2024 Use a password manager (1Password, LastPass, Bitwarden) to generate and store strong passwords. Summary: Your Action Plan This week: - [ ] Export your data and back it up - [ ] Clean duplicates and obvious bad data - [ ] Assign semantic data types correctly to one table - [ ] Test a small enrichment (100 to 500 rows) Next week: - [ ] Create a naming convention for your team - [ ] Set up role-based access for your team - [ ] Create your first waterfall enrichment strategy - [ ] Set up a scheduled job for recurring data This month: - [ ] Build 2 to 3 formulas to automate data transformation - [ ] Set up a webhook to sync data to your CRM - [ ] Audit your spending and optimize cost per enrichment - [ ] Document your processes for your team You do not need to do everything at once. Start with data quality, then automation, then optimization. Small improvements compound into big wins. Questions? Reach out to support. We are happy to help you optimize your setup.

Last updated on Apr 06, 2026

Common Issues and Troubleshooting

Common Issues and Troubleshooting This guide covers solutions for the most common questions and problems you may run into while using TexAu. Import Failures Issue: "File is too large to import" Description: Your CSV exceeded the file size limit. Causes: - Your file is larger than 10MB - The file contains unnecessary columns that inflate its size - The file format is not actually CSV (it is Excel, Google Sheets export, etc.) Solution: 1. Check your file size: Right-click the file and check its properties. If it is over 10MB, break it into smaller chunks. 2. Split your data: - Open your file in Excel, Google Sheets, or a text editor - Split the data into smaller files (5-8MB each). - Save each as a separate CSV. - Import them one at a time into TexAu 3. Reduce file bloat: - Remove unnecessary columns you do not need enriched - Delete blank rows - Remove duplicate entries 4. Save as CSV: Export as standard "CSV (Comma-delimited)". Issue: "Too many columns detected" Description: Your file has more than 100 columns. Solution: 1. Keep only what you need: You do not have to enrich every column. Remove columns you will not need. 2. Import in batches: Split your columns across multiple imports if necessary. 3. Contact support: Contact support if you need more than 100 columns. Issue: "Unrecognized file format" Description: Unrecognized file format. Causes: - File is Excel (.xlsx, .xls) instead of CSV - File is a Google Sheets link (not downloaded as CSV) - File is JSON, XML, or another format - File extension is wrong (named .csv but actually a different format) Solution: 1. Convert to CSV: - Excel: File > Save As > CSV (Comma-delimited). - Google Sheets: File > Download > CSV. - JSON/XML: Convert to CSV first. 2. Check the file extension: Make sure your file actually ends in .csv 3. Open the file in a text editor: If you are unsure what format it really is, open it in Notepad or a code editor to see the actual contents. Issue: "Encoding error detected" or "Special characters garbled" Description: Invalid character encoding (often due to special characters or locale settings). Causes: - File was created in a non-English locale (European, Asian, etc.) - File uses UTF-16 instead of UTF-8 - File contains characters TexAu cannot process Solution: 1. Re-save your file in UTF-8: - Open in a text editor (Notepad++, VS Code). - Go to File > Encoding > UTF-8. - Save the file - Try importing again 2. Clean up special characters: If you have symbols or emojis, remove them and use standard letters/numbers instead. 3. Use a different tool first: - Open the file in Excel - Copy all data - Paste into Google Sheets - Download as CSV from Google Sheets - This resolves most encoding conflicts. Issue: "Binary file detected, cannot import" Description: TexAu detected a binary/executable instead of a text data file. Causes: - You accidentally uploaded the wrong file - Your CSV is corrupted or saved in binary format - Your file name looks like data but the file is actually something else Solution: 1. Double-check your file: Make sure you are uploading the CSV and not a .exe, .dll, or other program file. 2. Re-save the CSV: - Open your CSV in Excel or Google Sheets - Verify data visibility. - Save/download it as CSV format again - Try importing the new version 3. Ask for help: If you are not sure what went wrong, reach out to support with the file. Enrichment Not Running Issue: "Enrichment is pending but has not started" Description: Enrichment submitted but not started. Causes: - Missing required columns in your table - No data provider is configured for the columns you want enriched - Your account is out of enrichment credits - The enrichment is actually running but waiting in a queue Diagnosis: 1. Check for required columns: - Go to your table - Look at the columns you want enriched - Make sure each has a data type assigned (Email, Company Name, Phone, etc.) - Enrichment requires assigned column data types. 2. Verify providers are set up: - Click the target column. - Check the "Waterfall" or "Data Source" section - Make sure at least one provider is selected and connected - If empty, connect providers first. 3. Check your credits: - Click profile menu (top right). - Go to "Billing and Usage" - Look at your remaining credits - If zero, top up or upgrade. Solution: - No credits? Add a payment method and purchase credits, or upgrade to a paid plan. - No providers? Go to Settings, then Integrations, and connect the data sources you need. - Wrong data type? Edit your column and assign the correct semantic type. Issue: "Enrichment failed" or "Error during processing" Description: Enrichment started but encountered an error. Causes: - Input data is malformed or incomplete - A provider is temporarily unavailable - The enrichment took too long and timed out - Network connection was interrupted Solution: 1. Check your input data: - Look at the cells that failed - Make sure they contain valid data (complete email addresses, proper phone numbers, real company names) - Remove malformed cells and retry. 2. Try enriching a smaller batch: - Select just 10 to 20 rows - Run the enrichment - If successful, check remaining data quality. 3. Wait and retry: - Providers can be temporarily down. - Wait 5 to 10 minutes - Click enrichment to retry. 4. Check your internet connection: Make sure you have a stable connection to TexAu. Enrichment Returning Empty Results Issue: "No data found" or all results are blank Description: Enrichment returned empty cells. Causes: - All waterfall providers failed (data not found in databases). - Your input data is incomplete or malformed - All the providers you are using are having temporary issues - The data you are looking for genuinely does not exist Diagnosis: 1. Check a single cell manually: - Look at a row that returned no data - Review the input (email, company name, phone number, etc.) - Ask yourself: "Is this realistic data?" - Search manually to verify if data exists. 2. Review your waterfall: - Which providers are you using? - Are they the right ones for this type of data? - Do you have multiple providers as backups? 3. Check provider status: - Go to Settings, then Integrations - Make sure all your providers show as "Connected" - If one shows an error, there might be an authentication issue Solution: 1. Improve input data quality: - Remove incomplete entries (emails missing @, phone numbers wrong length, etc.) - Validate company names against your CRM - Use a data cleaning step before importing 2. Add more providers to your waterfall: - If you are only using one provider, add backups - Databases vary by provider. - More providers increase match rates. 3. Check your formula: Ensure formulas handle empty cells (use IF or COALESCE). 4. Accept that some data will not be found: A 70-80% enrichment rate is standard. Real-Time Updates Not Appearing Issue: "Results are not showing up in real time" or "I need to refresh to see new data" Description: Live browser updates are not displaying. Causes: - Browser connection dropped (network interruption) - Unsupported or outdated browser. - Pop-up blockers or security software interfering - Browser tab is throttled in the background. Solution: 1. Refresh your browser: - Press Ctrl+R or Cmd+R. - This reconnects and refreshes the table. 2. Check your browser: - Use Chrome, Firefox, Safari, or Edge. - Use a modern browser. 3. Disable browser extensions: - Extensions like ad blockers or VPNs can interfere - Disable them temporarily and refresh. 4. Check your internet connection: - Are you on a stable Wi-Fi or wired connection? - If on mobile data, try moving to Wi-Fi - Weak connections cause dropouts. 5. Keep the tab active: - Browsers throttle background tabs. - Focus the TexAu tab. 6. Try a different browser: If the issue persists, test in Chrome or Firefox to see if it is browser-specific. Webhook Delivery Failures Issue: "Webhook failed to deliver" or "Destination URL unreachable" Description: Webhook delivery failed. Causes: - The destination URL is wrong or no longer exists - The destination server is down or not accepting requests - Firewall or security rules are blocking the connection - Authentication credentials are invalid Diagnosis: 1. Test the URL: - Copy your webhook URL - Paste it into a browser address bar - If 404 or server error occurs, the endpoint is invalid. 2. Check authentication: - Go to your webhook settings - Review your API key or token - Verify token validity. - Regenerate it if needed 3. Review the destination service: - Is it actually running? - Has the API changed recently? - Are there firewall rules blocking incoming webhooks? Solution: 1. Update the URL: - Verify webhook URL spelling. - Ensure it is the correct endpoint. 2. Re-authenticate: - Generate a new API key from the destination service - Update webhook settings. - Test the webhook again 3. Ask the destination service provider: - If you are sending to another app, contact their support - Confirm webhook support and format. 4. Understand retry behavior: - TexAu retries failed webhooks automatically. - Webhooks pause after multiple failures. - A notification will alert you to fix it. Issue: "Payload too large" or "Request rejected" Description: Webhook payload exceeded recipient size limits. Solution: 1. Send less data per webhook: - You might be sending too many columns - Or sending too many rows at once - Try reducing what you include in the webhook 2. Check the destination's limits: - Different services have different payload size limits - Zapier, Make.com, and similar platforms usually accept up to 5 to 10MB - Direct endpoints might be more restrictive - Check the destination's API documentation 3. Format the data before sending: - Select only the required fields. - This reduces payload sizes. Formula Errors Issue: "Formula syntax error" or "Invalid formula" Description: Formula syntax is invalid. Common mistakes: 1. Missing parentheses: - Wrong: IF A1 = "test", "yes", "no" - Right: IF(A1 = "test", "yes", "no") 2. Wrong operators: - Wrong: IF A1 = test (test should be quoted) - Right: IF(A1 = "test") 3. Referencing non-existent columns: - Column names are case-sensitive. - Use column selector to prevent typos. 4. Mixing column names and letters: - Wrong: SUM(A1, B2, C3) (do not use letter cell coordinates) - Right: SUM(Company_Revenue, Additional_Income) Solution: 1. Check the error message: Click the error icon to view details. 2. Use the formula builder: Use the visual formula builder to prevent syntax errors. 3. Test with sample data: Test your formula on a single row first. 4. Start simple: Build incrementally (e.g. test basic IF before nesting). Issue: "Referencing a column that does not exist" Description: Formula references a missing column. Solution: 1. Check spelling: Column names are case-sensitive. 2. Use the column dropdown: Select columns from the dropdown menu to avoid errors. 3. Check for spaces: Quote columns with spaces (e.g., "First Name"). 4. Verify the column exists: Verify the column exists in the table. Issue: "Type mismatch error" or "Cannot compare text and number" Description: Formula compares incompatible data types (e.g., text vs number). Solution: 1. Check your data types: - Check column semantic data types. - Number columns cannot be compared directly to text. 2. Convert the data: - Use TEXT() to cast numbers to text. - Use VALUE() to cast text to numbers. - Example: IF(VALUE(Age) > 21, "adult", "minor") 3. Match data types in comparisons: - Compare text to text - Compare numbers to numbers - Use conversion functions if needed Issue: "Division by zero error" Description: Formula divided by zero or an empty cell. Solution: 1. Use IF to check before dividing: IF(Denominator = 0, 0, Numerator / Denominator) 2. Use COALESCE for empty cells: IF(COALESCE(Denominator, 0) = 0, 0, Numerator / COALESCE(Denominator, 0)) 3. Review your input data: Verify the denominator column contains numbers and is not empty. Scheduled Job Not Running Issue: "My scheduled enrichment did not run at the expected time" Description: Scheduled job did not run. Causes: - The schedule is paused - Your timezone setting is wrong (so it ran at a different time) - The table has no new data to enrich Diagnosis: 1. Check if the schedule is paused: - Go to your table - Click "Schedules" or "Automation" - Look for your scheduled enrichment - Is it toggled ON or OFF? 2. Check the schedule time: - Click on the schedule to edit it - Verify the time is correct - Check your timezone setting 3. Check for new data: - "Enrich new rows" schedules won't run if all rows are already enriched. - If all rows are processed, the run is skipped. Solution: 1. Toggle the schedule ON: Make sure it is not paused. 2. Correct your timezone: - Open schedule settings. - Verify and set your timezone. - Save and verify scheduled time. 3. Add more data: Add new data or flag rows for re-enrichment. Integration Connection Issues Issue: "Integration disconnected" or "API key expired" Description: Integration connection lost. Causes: - Your API key, token, or password expired - The service revoked your access - You changed your password on the external service but did not update it in TexAu - The external service changed their authentication requirements Solution: 1. Reconnect the integration: - Go to Settings, then Integrations - Find the disconnected service - Click "Reconnect" or "Remove and Re-add" 2. Re-authenticate: - Sign in to the external service (Salesforce, HubSpot, Slack, etc.) - If you used OAuth (a login button), click it again - If you used an API key, generate a fresh one and paste it into TexAu 3. Check permissions: - Make sure your account has permission to generate API keys - Ask your admin if you do not have access 4. Contact the service provider: - If you still cannot connect, reach out to their support - They might have changed their API or paused your account Issue: "Permissions error" or "Access denied" Description: Connected integration permissions error. Solution: 1. Ask your admin: - Shared accounts require admin permissions. - Admin access may be required to generate API keys. 2. Create a dedicated service account: - Use a service account with appropriate access permissions. - Use that account's API key in TexAu 3. Review your plan: - Verify API endpoints are supported on your provider's plan. - Upgrade if necessary Slow Performance Issue: "TexAu is running slowly" or "Enrichment is taking a long time" Description: Enrichment latency is higher than expected. Causes: - Your table is very large (100,000+ rows) - You are running too many enrichments at the same time - Your formulas are complex - Network latency to data providers is high How to optimize: 1. Reduce table size: - Enrich in smaller batches (e.g. 10,000 rows). - Batch your enrichments - Archive old data you do not need 2. Limit concurrent enrichments: - Only run one enrichment at a time - Avoid concurrent overlapping runs. 3. Simplify formulas: - Split complex formulas into simpler columns. - Example: Instead of one deeply nested formula, use multiple columns with simpler formulas 4. Use faster data providers: - Some providers respond faster than others. - Reorder your waterfall to try faster providers first. 5. Check your internet connection: - Weak connections cause slowness. - Move closer to your router or use a wired connection. 6. Use off-peak hours: - Schedule large enrichments for evenings or weekends. - Your data processes faster when the system is less busy. 7. Contact support: If nothing helps and your table is critical, let us know. Still Stuck? If you cannot find your issue above, reach out to support with: - Workflow description - Error screenshots - Table name and start time - Attempted troubleshooting steps Our team usually responds within a few hours.

Last updated on Jun 03, 2026