Understand How Credits Work
Credits are the unit of consumption in TexAu. Every time an action runs on a row and returns a result, credits are deducted from your workspace balance. This article explains how credits are consumed, what they cost, and how to track your usage.
Before you begin
You need the Owner or Admin role in your workspace to view credit balances and billing details. If you do not have this role, contact your workspace owner.
What credits are
One credit equals one successful data lookup. Your plan includes a monthly credit allowance:
| Plan | Credits per month |
|---|---|
| Solo ($99/mo) | 2,500 |
| Starter ($249/mo) | 8,000 |
| Teams ($649/mo) | 25,000 |
| Enterprise | Custom |
How credits are consumed
Credits are counted per row, per action. When an action runs on a row, the credit cost of that action is deducted from your balance.
For most enrichment actions, you pay only when data is found (pay-on-match). If the provider returns no result, no credits are deducted for that lookup. Some actions charge per lookup regardless of whether data is returned. Check the credit cost and billing model shown in the action configuration panel before running an action.
Typical credit costs
| Action type | Typical credit cost |
|---|---|
| Email finding | 2 credits |
| Email verification | 1 credit |
| Company enrichment | 1 to 2 credits |
| Phone number finding | 10+ credits |
| Scraping and utility actions | 1 credit |
To check the exact credit cost of any action, open the action in the column configuration panel. The credit cost appears below the action name.
Credit rollover
Unused credits from your monthly allowance roll over to the next billing period. The maximum rollover balance is 2x your monthly credit allowance. For example, if your plan includes 8,000 credits per month, your balance can accumulate up to 16,000 credits. Credits beyond this cap do not carry forward.
Check your credit balance
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Click the gear icon in the sidebar to open Settings.
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Click Billing.
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Your current credit balance and usage summary appear on this page.
Track credit usage
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Go to Settings > Billing.
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Find the usage history section.
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View a breakdown of credits consumed per day, per action, and per table run.
What happens when credits run out
When your balance reaches zero, TexAu stops processing rows. Rows that were queued but not yet processed remain in the table. No partial charges apply.
To resume processing, add credits by upgrading your plan or purchasing a credit top-up from Settings > Billing.
Credits and team members
Credits are shared across the workspace. All team members draw from the same credit pool. Team member seats are billed separately from credits.
Troubleshooting
Enrichment stopped mid-run and some rows are empty.
Your credit balance likely reached zero during the run. Go to Settings > Billing, check your balance, add credits, and re-run enrichment on the incomplete rows.
Credits were deducted but the action returned no data.
Some actions charge per lookup regardless of result. This means the action ran and the provider confirmed no data exists, but the credit was still consumed. Check the action configuration panel to confirm whether the action uses pay-on-match billing.
I cannot see my credit balance.
You need the Admin or Owner role to view billing details. Contact your workspace owner to check under Settings > Members.
Credits were deducted multiple times for the same row.
This can happen if a row was included in more than one enrichment run. Check the table run history to identify duplicate runs.