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Vikesh Tiwari
By Vikesh Tiwari
• 10 articles

View the Activity Log

View the Activity Log Coming soon: The activity log is not yet available in all accounts. This article describes an upcoming feature. This article explains how to find and use the activity log in TexAu. What the activity log tracks The activity log records actions taken in your workspace. This includes: - Enrichment runs (who started them, when, on which table) - Column additions and deletions - Integration connections and disconnections - User invitations and role changes - Webhook creation and changes - API key creation and revocations Use the activity log to audit changes, trace errors to their source, and monitor usage by team members. Open the activity log 1. Go to Settings in the left sidebar. 2. Click Activity. The log shows recent events in reverse chronological order. Filter the activity log 1. Click the Filter button at the top of the activity log. 2. Select one or more filters: - User - show only events from a specific team member - Event type - show only enrichment runs, or only integration changes, etc. - Date range - restrict the log to a specific period 3. Click Apply. The list updates to match your filters. Read a log entry Each entry shows: - Time - when the event occurred - User - who performed the action - Event - what happened (e.g., "Started enrichment run on Leads Q1") - Details - the specific record or setting affected Click any entry to expand it and see the full detail. Export the activity log 1. Apply any filters you want. 2. Click Export. 3. Select CSV or JSON. 4. Click Download. The exported file contains all entries matching your current filters. Troubleshooting I do not see events I expect in the log. Use the date range filter. The activity log defaults to showing the last 30 days. If the event you are looking for is older, adjust the date range to include it. The activity log shows no entries. This can happen in a new workspace. The log is empty until at least one tracked action occurs. Run an enrichment or connect an integration to generate the first entry. I need to see activity from a deleted user. Deleted users' activity is retained in the log. Filter by user name or user email to find their past events. The Export button is not visible. You need the Admin or Owner role to export the activity log. Contact your workspace owner to adjust your role. An event in the log references a table I cannot find. Deleted tables are logged but cannot be accessed after deletion. The log preserves the table name for auditing purposes.

Last updated on Apr 01, 2026

Connect Third-Party Integrations

Connect Third-Party Integrations This article covers how to add, manage, and remove your integration credentials in TexAu. What connecting an integration does Connecting an integration saves your API key or OAuth token for a specific tool so that TexAu can call it on your behalf when running enrichments. You connect an integration once. Every Action Column that uses that integration automatically uses the saved credentials. How to connect an integration 1. Go to Settings in the left sidebar. 2. Click Integrations. 3. Find the integration you want to connect. Use the search bar to filter by name. 4. Click the integration name. 5. Enter your API key or click Connect with OAuth, depending on the integration type. 6. Click Save. TexAu validates the credentials before saving. If the credentials are invalid, an error appears and nothing is saved. Find your API key for a specific integration API key locations vary by tool. Common paths: | Integration | API key location | |---|---| | Apollo | Settings > API keys | | Hunter.io | Dashboard > API key | | BetterEnrich | Dashboard > Your API key | | Instantly | Settings > API | | Smartlead | Settings > API | | HeyReach | Settings > Integrations | For integrations not listed here, search the third-party tool's support documentation for "API key" or "developer settings". OAuth integrations OAuth integrations redirect you to the provider to authorize access. After you authorize, TexAu stores the token. 1. Click Connect with OAuth on the integration settings page. 2. A new window opens. Sign in to the provider. 3. Click Allow or Authorize. 4. The window closes and the integration shows as connected in TexAu. OAuth tokens expire. When a token expires, actions using that integration will fail. Reconnect the integration to refresh the token. Check connection status 1. Go to Settings > Integrations. 2. Connected integrations show a green checkmark. 3. Integrations with expired or invalid tokens show a warning icon. Reconnect an expired integration 1. Go to Settings > Integrations. 2. Click the integration with the warning icon. 3. Click Reconnect. 4. Enter new credentials or go through the OAuth flow again. Remove an integration 1. Go to Settings > Integrations. 2. Click the integration you want to remove. 3. Click Disconnect. Disconnecting removes the saved credentials. Any Action Columns that depend on this integration will fail the next time they run. Update those columns or add new credentials before running enrichment again. Troubleshooting The integration saves but actions still fail with an authentication error. The API key has the correct format but may lack the required permissions. Go to the provider's dashboard and verify the API key has read access (or write access, if the action requires it). I keep seeing "Invalid credentials" when connecting. Copy the API key again directly from the provider's dashboard, without any leading or trailing spaces. Paste it fresh into the TexAu credentials field. The OAuth connection window closes but the integration still shows as not connected. Disable any popup blockers for TexAu. Try in a different browser. If the problem continues, contact support. I cannot see the Integrations menu. You need the Admin or Owner role to manage integrations. If you can see the menu but cannot save credentials, you may have Viewer access. Contact your workspace owner to adjust your role.

Last updated on Apr 06, 2026

Manage Your TexAu API Keys

Manage Your TexAu API Keys Coming soon: API key management is not yet available in all accounts. This article describes an upcoming feature. This article explains how to create, use, and revoke API keys in TexAu. What API keys are used for TexAu API keys let you access the TexAu API from your own applications, scripts, or automation tools. Use them to: - Trigger enrichment runs programmatically - Pull enriched data from a table into your own system - Push rows into a table from an external source - Integrate TexAu into an existing data pipeline API keys are different from the integration API keys you enter in Settings > Integrations. Those keys let TexAu call third-party tools. TexAu API keys let external tools call TexAu. Before you begin You need the Admin or Owner role to create and manage API keys. Create an API key 1. Go to Settings in the left sidebar. 2. Click API keys. 3. Click New API key. 4. Enter a name for the key (e.g., "Zapier integration" or "Internal pipeline"). 5. Click Generate. 6. Copy the key immediately. TexAu shows the full key only once. After you close this dialog, only the last four characters are visible. Store the key in a secrets manager or environment variable. Do not paste it into source code. Use an API key Include the API key in the Authorization header of each request to the TexAu API: Authorization: Bearer your-api-key-here Refer to the TexAu API documentation for the full list of available endpoints. View existing API keys 1. Go to Settings > API keys. You see all active keys with: - Key name - Date created - Date last used - Last four characters of the key The full key is never shown again after creation. Revoke an API key 1. Go to Settings > API keys. 2. Find the key you want to revoke. 3. Click Revoke next to the key. 4. Confirm the revocation. The key is immediately invalidated. Any application using this key will receive a 401 error on the next request. Rotate an API key TexAu does not support in-place key rotation. To rotate a key: 1. Create a new API key. 2. Update your application or script to use the new key. 3. Revoke the old key. Troubleshooting I lost my API key. TexAu does not store or display the full key after creation. Revoke the lost key and generate a new one. Update your application with the new key. API requests return a 401 error. Confirm that the key has not been revoked. Go to Settings > API keys and check the status. If the key is active, verify that your request includes the Authorization: Bearer header with no extra spaces or characters. I see a key in the list but cannot remember what it connects to. API key names are the only identifying information once a key is created. Use descriptive names when you create keys (e.g., "Make.com workflow" or "Internal enrichment pipeline") to track their purpose later. The Generate button is not visible. You need the Admin or Owner role to create API keys. Ask your workspace owner to grant you the required role.

Last updated on Apr 06, 2026

Manage Workspace Settings

https://www.loom.com/share/95b56ae880004bb79dfa903e34796251 Manage Workspace Settings This article covers the workspace-level settings available in TexAu, including workspace details, team management, and billing. Before you begin You need the Owner or Admin role to access most workspace settings, including billing. Workspace vs personal settings - Workspace settings apply to all members of the workspace. These include the workspace name, team members, billing, integrations, webhooks, schedules, and prompts. - Personal settings apply only to your account. These include your display name. You can edit your name on the Settings > Profile tab. Access workspace settings 1. Click the gear icon in the sidebar to open Settings. 2. Use the tabs along the top to navigate between settings areas: - Profile - Your name, email (read-only), and workspace details - Members - Invite and manage team members - Billing - View your subscription and manage payment (Owner and Admin only) - Integrations - Connect data providers and external services - Webhooks - Configure webhook endpoints - Schedules - Manage scheduled enrichment jobs - Prompts - Create and manage saved prompts for AI Columns Rename your workspace 1. Go to Settings > Profile. 2. Find the workspace card. 3. Click the pencil icon on the workspace card. 4. Enter the new name (2 to 50 characters). 5. Click Save. Manage team members 1. Go to Settings > Members. 2. From this page you can: - View all current members and their roles - Click Invite member to add a new team member - Change a member's role using the dropdown next to their name - Remove a member by clicking the remove option next to their name TexAu has five workspace roles: Owner, Admin, Member, Editor, and Viewer. For a detailed breakdown of what each role can do, see Team Roles and Permissions. View billing information 1. Go to Settings > Billing. 2. View your current plan, renewal date, and payment method. The Billing tab is only visible to users with the Owner or Admin role. Switch between workspaces If you belong to more than one workspace: 1. Click the profile menu at the bottom of the sidebar. 2. Select the workspace you want to switch to. Each workspace has its own tables, templates, integrations, team members, and settings. Data in one workspace does not appear in another. Troubleshooting I cannot find organization-level settings. TexAu does not have a separate organization settings area. All configuration is managed at the workspace level through Settings (gear icon in the sidebar). I do not see the Billing tab. The Billing tab is visible only to users with the Owner or Admin role. Contact the workspace Owner if you need billing access. I cannot rename the workspace. Confirm you have the Owner or Admin role. The workspace name must be between 2 and 50 characters. What is next - Team Roles and Permissions - Understand what each role can do - Inviting Team Members - Add colleagues to your workspace - Managing Your Billing - View plan details and payment history

Last updated on Apr 30, 2026

Update Your Profile and Workspace Settings

Update Your Profile and Workspace Settings This article covers the personal and workspace settings available in TexAu. Before you begin You need the Owner or Admin role to access workspace settings. Profile settings are available to all users. Profile settings Update your name 1. Click the gear icon in the sidebar to open Settings. 2. Click the Profile tab. 3. Edit the Name field. 4. Click Save. About the email field The Email field on the Profile tab is read-only. Your email address is managed by the authentication provider used when you created your account. If you need to change your email, contact TexAu support. Workspace settings Rename your workspace 1. Go to Settings > Profile. 2. Find the workspace card for the workspace you want to rename. 3. Click the pencil icon on the workspace card. 4. Enter the new name. 5. Click Save. The workspace name must be between 2 and 50 characters. Manage team members Invite a team member 1. Go to Settings > Members. 2. Click Invite member. 3. Enter the email address of the person you want to invite. 4. Select their role: Admin, Member, Editor, or Viewer. 5. Click Send invite. The invited person receives an email with a link to join the workspace. Change a team member's role 1. Go to Settings > Members. 2. Find the team member. 3. Click the role dropdown next to their name. 4. Select the new role. Changes take effect immediately. Remove a team member 1. Go to Settings > Members. 2. Find the team member. 3. Click Remove. 4. Confirm the removal. The removed member loses access to the workspace immediately. Switch between workspaces If you belong to more than one workspace: 1. Click the profile menu at the bottom of the sidebar. 2. Select the workspace you want to switch to. Troubleshooting I cannot change my email address. The email field is read-only. Your email is managed by the authentication provider linked to your account. Contact TexAu support if you need to change it. The workspace name update did not save. The workspace name must be between 2 and 50 characters. Confirm the name meets this requirement and try again. I do not see workspace settings. You need the Owner or Admin role to view workspace settings. Contact the workspace Owner if you need access. The invite email was not received. Check the recipient's spam folder. If the email is not there, return to Settings > Members, find the pending invite, and click Resend invite.

Last updated on Apr 06, 2026

Get Started with Your Free Trial

Get Started with Your Free Trial This article explains what your TexAu trial includes, how to check your trial status, and what happens when it ends. Before you begin No payment method is required to start the trial. You can upgrade to a paid plan at any time during the trial. What the trial includes The free trial gives you access to TexAu so you can test enrichment workflows before committing to a paid plan. During the trial you can: - Create tables and run enrichments - Use actions available in the integration library - Connect third-party integrations under Settings > Integrations - Build workflows with Copilot - Configure webhooks Credits are included in the trial. The number of credits depends on the trial offer you signed up with. Check Settings > Billing for your exact trial credit balance. Check your trial status 1. Click the gear icon in the sidebar to open Settings. 2. Click Billing. 3. The Current plan section shows: - Trial end date (if applicable) - Credits remaining What happens when the trial ends When your trial ends, enrichment actions stop running and scheduled jobs pause. Your data, including tables, columns, and enriched rows, is not deleted. You can still sign in, view your data, and export results. To continue running enrichments, upgrade to a paid plan before or after the trial ends. Upgrade during the trial 1. Go to Settings > Billing. 2. Click Upgrade now. 3. Select a plan (Solo, Starter, Teams, or Enterprise). 4. Enter your payment details. 5. Click Subscribe. The paid plan starts immediately when you upgrade. Request a trial extension If you need more time to evaluate TexAu, contact support via the in-app chat. Include your workspace name and the reason for the extension request. Tips for evaluating TexAu during the trial - Connect an integration on day one. Go to Settings > Integrations and connect HubSpot, Apollo, or the tool you use most. - Run a real enrichment early. Import a list of LinkedIn URLs or company domains and run an email or phone enrichment to see results on actual data. - Test waterfall enrichment. Add two or three email finding providers in sequence on the same table to see how coverage improves with multiple sources. - Try Copilot. Open a new table, click Copilot in the sidebar, and describe a workflow goal in plain language. Copilot builds the column structure for you. Troubleshooting Enrichments stopped before the trial ended. Your trial credits may have run out before the trial period ended. Go to Settings > Billing and check your remaining credit balance. You can upgrade to a paid plan to continue. I cannot see the trial end date. Go to Settings > Billing. If no trial end date appears, your account may already be on a paid plan. Contact support to confirm your account status. My data is not visible after the trial ended. Data is not deleted when a trial ends. Sign in and check if your workspace is accessible. If you cannot access it, contact support with your account email address. Related articles - Understand Your TexAu Plan - Manage Your Billing - How Credits Work

Last updated on May 02, 2026

Understand How Credits Work

https://www.loom.com/share/777519cb220747648b4b081c788c90d4 Understand How Credits Work Credits are the unit of consumption in TexAu. Every time an action runs on a row and returns a result, credits are deducted from your workspace balance. This article explains how credits are consumed, what they cost, and how to track your usage. Before you begin You need the Owner or Admin role in your workspace to view credit balances and billing details. If you do not have this role, contact your workspace owner. What credits are One credit equals one successful data lookup. Your plan includes a monthly credit allowance: | Plan | Credits per month | | ----------------- | ----------------- | | Solo ($99/mo) | 2,500 | | Starter ($249/mo) | 8,000 | | Teams ($649/mo) | 25,000 | | Enterprise | Custom | How credits are consumed Credits are counted per row, per action. When an action runs on a row, the credit cost of that action is deducted from your balance. For most enrichment actions, you pay only when data is found (pay-on-match). If the provider returns no result, no credits are deducted for that lookup. Some actions charge per lookup regardless of whether data is returned. Check the credit cost and billing model shown in the action configuration panel before running an action. Typical credit costs | Action type | Typical credit cost | | ---------------------------- | ------------------- | | Email finding | 2 credits | | Email verification | 1 credit | | Company enrichment | 1 to 2 credits | | Phone number finding | 10+ credits | | Scraping and utility actions | 1 credit | To check the exact credit cost of any action, open the action in the column configuration panel. The credit cost appears below the action name. Credit rollover Unused credits from your monthly allowance roll over to the next billing period. The maximum rollover balance is 2x your monthly credit allowance. For example, if your plan includes 8,000 credits per month, your balance can accumulate up to 16,000 credits. Credits beyond this cap do not carry forward. Check your credit balance 1. Click the gear icon in the sidebar to open Settings. 2. Click Billing. 3. Your current credit balance and usage summary appear on this page. Track credit usage 1. Go to Settings > Billing. 2. Find the usage history section. 3. View a breakdown of credits consumed per day, per action, and per table run. What happens when credits run out When your balance reaches zero, TexAu stops processing rows. Rows that were queued but not yet processed remain in the table. No partial charges apply. To resume processing, add credits by upgrading your plan or purchasing a credit top-up from Settings > Billing. Credits and team members Credits are shared across the workspace. All team members draw from the same credit pool. Team member seats are billed separately from credits. Troubleshooting Enrichment stopped mid-run and some rows are empty. Your credit balance likely reached zero during the run. Go to Settings > Billing, check your balance, add credits, and re-run enrichment on the incomplete rows. Credits were deducted but the action returned no data. Some actions charge per lookup regardless of result. This means the action ran and the provider confirmed no data exists, but the credit was still consumed. Check the action configuration panel to confirm whether the action uses pay-on-match billing. I cannot see my credit balance. You need the Admin or Owner role to view billing details. Contact your workspace owner to check under Settings > Members. Credits were deducted multiple times for the same row. This can happen if a row was included in more than one enrichment run. Check the table run history to identify duplicate runs. Related articles - Understand Your TexAu Plan - Manage Your Billing - Upgrade, Downgrade, or Switch Your Plan

Last updated on Apr 30, 2026

Manage Your Billing

Manage Your Billing This article explains how to view your subscription, update payment methods, download invoices, and cancel your plan. Before you begin You need the Owner or Admin role in your workspace to access billing settings. If you do not have this role, contact your workspace owner. View your current subscription 1. Click the gear icon in the sidebar to open Settings. 2. Click Billing. 3. The page displays: - Your plan name (Solo, Starter, Teams, or Enterprise) - Monthly or annual billing amount - Renewal date - Current credit balance and usage Update your payment method TexAu uses Stripe for payment processing. Your full card number is never stored in TexAu. Only the last four digits are visible for reference. 1. Go to Settings > Billing. 2. Find the Payment Method section. 3. Click Update. 4. Enter the new card details (name, number, expiration, CVV). 5. Click Save. Switch between monthly and annual billing Annual billing saves approximately 20% compared to monthly billing on all plans. 1. Go to Settings > Billing. 2. Select the annual billing option. 3. Review the updated price. 4. Confirm the change. The new billing frequency takes effect on your next renewal date. View billing history and download invoices 1. Go to Settings > Billing. 2. Scroll to the Billing History or Invoices section. 3. Each entry shows the charge date, amount, plan name, and payment status. 4. Click a row to view details or download the invoice as a PDF. Each invoice includes your plan name, billing amount, dates, and tax information. Add a VAT ID If you are a business in the EU with a VAT ID, enter it in your billing settings to apply the correct tax treatment. 1. Go to Settings > Billing. 2. Find the Tax Information or VAT ID field. 3. Enter your VAT number. 4. Click Save. Your invoices reflect the updated tax information starting with the next charge. Cancel your plan 1. Go to Settings > Billing. 2. Click Cancel plan. 3. Confirm the cancellation. Cancellation takes effect at the end of your current billing period. You retain access to your plan until that date. Your data (tables, columns, enriched rows) is not deleted. After the billing period ends, your workspace moves to an inactive state. Export your data before cancellation if you need a local copy. Go to any table and use the export option to download a CSV file. Handle failed payments If a payment fails, TexAu retries the charge over the following days. You receive an email notification when a charge fails. To fix a failed payment: 1. Go to Settings > Billing. 2. Click Update on your payment method. 3. Enter a valid card. 4. The failed charge is retried automatically. If the payment issue is not resolved within the grace period, your account may be suspended. Update your payment method as soon as you receive the notification email. Troubleshooting I cannot see the Billing tab. Only workspace Owners and Admins can access Settings > Billing. Contact your workspace owner to check your role under Settings > Members. I was charged twice in one month. This can happen when you upgrade mid-cycle. The first charge covers the prorated difference for the remainder of the current billing period. The second charge is the full amount for the new plan at renewal. Check Settings > Billing > Invoices for the breakdown. My invoice does not show the correct tax amount. Verify that your VAT ID or billing address is correct in Settings > Billing. Tax calculations are based on the billing address on file. Related articles - Understand Your TexAu Plan - How Credits Work - Upgrade, Downgrade, or Switch Your Plan

Last updated on Apr 06, 2026

Understand Your TexAu Plan

Understand Your TexAu Plan TexAu offers four plans: Solo, Starter, Teams, and Enterprise. Each plan includes a monthly credit allowance, a set number of team member seats, and access to specific features. This article covers what each plan includes and how to check your current plan details. Before you begin You need the Owner or Admin role in your workspace to view plan details. If you do not have this role, ask your workspace owner. Plan comparison | Feature | Solo ($79/mo) | Starter ($199/mo) | Teams ($549/mo) | Enterprise (Custom) | |---------|---------------|-------------------|-----------------|---------------------| | Credits per month | 2,500 | 8,000 | 25,000 | Custom | | Team members | 1 | 3 | 5 (+$99 per extra) | Unlimited | | Prospecting searches | 2,000/mo free | 5,000/mo free | 15,000/mo free | Custom | | CRM sync | One-way, daily | One-way, daily | Bidirectional, hourly | Custom | | Webhooks and HTTP API | No | Yes | Yes | Yes | | Support | Email | Priority email, 1:1 onboarding | Dedicated account team | SLA | | Annual discount | ~20% | ~20% | ~20% | Negotiable | Credits Credits are the unit of consumption in TexAu. One credit equals one successful data lookup. Failed lookups do not consume credits. Unused credits roll over to the next billing period, up to 2x your monthly allowance. Typical credit costs per action type: - Email finding: 2 credits - Email verification: 1 credit - Company enrichment: 1 to 2 credits - Phone number finding: 10+ credits For exact credit costs, open the action configuration panel. The cost appears below the action name. Team members Each plan includes a fixed number of seats. The Teams plan allows adding extra members at $99 per seat per month. TexAu supports five workspace roles: Owner, Admin, Member, Editor, and Viewer. Manage team members under Settings > Members. CRM sync Solo and Starter plans include one-way daily sync. The Teams plan includes bidirectional hourly sync. Enterprise plans support custom sync configurations. Configure CRM connections under Settings > Integrations. Webhooks and HTTP API Webhooks and HTTP API access are available on Starter, Teams, and Enterprise plans. Solo does not include this feature. Configure webhooks under Settings > Webhooks. View your current plan 1. Click the gear icon in the sidebar to open Settings. 2. Click Billing. 3. The Current plan section displays: - Your plan name - Credit balance and usage - Renewal date - Billing amount Understand usage limits TexAu displays your current usage on the Settings > Billing page. When your credit balance reaches zero, enrichment processing stops. Rows that have not been processed remain in the table and can be run after you add credits. To increase your limits, upgrade to a higher plan from Settings > Billing. Annual billing All plans offer an annual billing option with approximately 20% savings compared to monthly billing. To switch billing frequency, go to Settings > Billing and select the annual option. Related articles - Manage Your Billing - How Credits Work - Upgrade, Downgrade, or Switch Your Plan

Last updated on Apr 06, 2026

Upgrade, Downgrade, or Switch Your Plan

https://www.loom.com/share/5d31fce4ba594d88a943857602947b00 Upgrade, Downgrade, or Switch Your Plan This article explains how to change your TexAu plan and what to expect during the transition. Before you begin You need the Owner or Admin role in your workspace to change the plan. If you do not have this role, contact your workspace owner. TexAu offers four plans: Solo ($79/mo), Starter ($199/mo), Teams ($549/mo), and Enterprise (custom pricing). Upgrade your plan 1. Go to Settings > Billing. 2. Click Change plan. 3. Select the plan you want to upgrade to (for example, Solo to Starter, or Starter to Teams). 4. Review the credit allowance, team member seats, and features for the new plan. 5. Click Upgrade now. Your new plan takes effect immediately. The price difference between your current plan and the new plan is charged on a prorated basis for the remaining days in your current billing period. On your next renewal date, the full amount for the new plan is charged. Downgrade your plan 1. Go to Settings > Billing. 2. Click Change plan. 3. Select a lower plan (for example, Teams to Starter, or Starter to Solo). 4. Review the reduced limits and features. 5. Click Confirm downgrade. Downgrades take effect at the end of your current billing period. You keep your current plan, credits, and features until the period ends. On the renewal date, the new plan and its credit allowance take effect. If your workspace currently exceeds the new plan's limits (for example, more team members than allowed), you see a warning. Reduce usage before the downgrade takes effect to avoid losing access to those features. Switch billing frequency To switch between monthly and annual billing: 1. Go to Settings > Billing. 2. Select the annual or monthly billing option. 3. Review the updated price. Annual billing saves approximately 20%. 4. Confirm the change. What happens to credits during a plan change - Upgrade: Your credit balance carries over. The new plan's monthly allowance is applied on a prorated basis for the remainder of the current billing period. - Downgrade: Your current credit balance remains until the end of the billing period. On renewal, the balance resets to the new plan's monthly allowance. Unused credits above the new plan's rollover cap (2x monthly allowance) do not carry forward. Find your next billing date Your next billing date is shown on Settings > Billing under the Current plan section. Cancel your plan 1. Go to Settings > Billing. 2. Click Cancel plan. 3. Confirm the cancellation. Cancellation takes effect at the end of the current billing period. Your data (tables, columns, enriched rows) is not deleted. After cancellation, enrichment actions stop running and scheduled jobs pause. Troubleshooting I upgraded but my credit balance did not increase. Prorated upgrades add credits in proportion to the days remaining in the billing period. If you upgraded near the end of a period, the full credit increase applies at the next renewal. Refresh the billing page to see the latest balance. I cannot see the Change plan button. Only the Owner or Admin role can change plans. Check your role under Settings > Members or contact your workspace owner. I was charged twice in one month. Prorated upgrades create two charges in the same billing cycle: one for the prorated amount on the new plan and one for the full renewal. Both charges are itemized on your invoice. Go to Settings > Billing and check the invoices section for the breakdown. I downgraded but the old plan is still active. Downgrades take effect at the end of the billing period. Your current plan remains active until the renewal date. The change appears on your next invoice. Related articles - Understand Your TexAu Plan - Manage Your Billing - How Credits Work

Last updated on May 12, 2026