Upgrade, Downgrade, or Switch Your Plan
This article explains how to change your TexAu plan and what to expect during the transition.
Before you begin
You need the Owner or Admin role in your workspace to change the plan. If you do not have this role, contact your workspace owner.
TexAu offers four plans: Solo ($79/mo), Starter ($199/mo), Teams ($549/mo), and Enterprise (custom pricing).
Upgrade your plan
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Go to Settings > Billing.
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Click Change plan.
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Select the plan you want to upgrade to (for example, Solo to Starter, or Starter to Teams).
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Review the credit allowance, team member seats, and features for the new plan.
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Click Upgrade now.
Your new plan takes effect immediately. The price difference between your current plan and the new plan is charged on a prorated basis for the remaining days in your current billing period. On your next renewal date, the full amount for the new plan is charged.
Downgrade your plan
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Go to Settings > Billing.
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Click Change plan.
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Select a lower plan (for example, Teams to Starter, or Starter to Solo).
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Review the reduced limits and features.
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Click Confirm downgrade.
Downgrades take effect at the end of your current billing period. You keep your current plan, credits, and features until the period ends. On the renewal date, the new plan and its credit allowance take effect.
If your workspace currently exceeds the new plan's limits (for example, more team members than allowed), you see a warning. Reduce usage before the downgrade takes effect to avoid losing access to those features.
Switch billing frequency
To switch between monthly and annual billing:
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Go to Settings > Billing.
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Select the annual or monthly billing option.
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Review the updated price. Annual billing saves approximately 20%.
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Confirm the change.
What happens to credits during a plan change
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Upgrade: Your credit balance carries over. The new plan's monthly allowance is applied on a prorated basis for the remainder of the current billing period.
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Downgrade: Your current credit balance remains until the end of the billing period. On renewal, the balance resets to the new plan's monthly allowance. Unused credits above the new plan's rollover cap (2x monthly allowance) do not carry forward.
Find your next billing date
Your next billing date is shown on Settings > Billing under the Current plan section.
Cancel your plan
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Go to Settings > Billing.
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Click Cancel plan.
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Confirm the cancellation.
Cancellation takes effect at the end of the current billing period. Your data (tables, columns, enriched rows) is not deleted. After cancellation, enrichment actions stop running and scheduled jobs pause.
Troubleshooting
I upgraded but my credit balance did not increase.
Prorated upgrades add credits in proportion to the days remaining in the billing period. If you upgraded near the end of a period, the full credit increase applies at the next renewal. Refresh the billing page to see the latest balance.
I cannot see the Change plan button.
Only the Owner or Admin role can change plans. Check your role under Settings > Members or contact your workspace owner.
I was charged twice in one month.
Prorated upgrades create two charges in the same billing cycle: one for the prorated amount on the new plan and one for the full renewal. Both charges are itemized on your invoice. Go to Settings > Billing and check the invoices section for the breakdown.
I downgraded but the old plan is still active.
Downgrades take effect at the end of the billing period. Your current plan remains active until the renewal date. The change appears on your next invoice.