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Manage Your Billing

Last updated on Apr 06, 2026

Manage Your Billing

This article explains how to view your subscription, update payment methods, download invoices, and cancel your plan.

Before you begin

You need the Owner or Admin role in your workspace to access billing settings. If you do not have this role, contact your workspace owner.

View your current subscription

  1. Click the gear icon in the sidebar to open Settings.
  2. Click Billing.
  3. The page displays:
    • Your plan name (Solo, Starter, Teams, or Enterprise)
    • Monthly or annual billing amount
    • Renewal date
    • Current credit balance and usage

Update your payment method

TexAu uses Stripe for payment processing. Your full card number is never stored in TexAu. Only the last four digits are visible for reference.

  1. Go to Settings > Billing.
  2. Find the Payment Method section.
  3. Click Update.
  4. Enter the new card details (name, number, expiration, CVV).
  5. Click Save.

Switch between monthly and annual billing

Annual billing saves approximately 20% compared to monthly billing on all plans.

  1. Go to Settings > Billing.
  2. Select the annual billing option.
  3. Review the updated price.
  4. Confirm the change.

The new billing frequency takes effect on your next renewal date.

View billing history and download invoices

  1. Go to Settings > Billing.
  2. Scroll to the Billing History or Invoices section.
  3. Each entry shows the charge date, amount, plan name, and payment status.
  4. Click a row to view details or download the invoice as a PDF.

Each invoice includes your plan name, billing amount, dates, and tax information.

Add a VAT ID

If you are a business in the EU with a VAT ID, enter it in your billing settings to apply the correct tax treatment.

  1. Go to Settings > Billing.
  2. Find the Tax Information or VAT ID field.
  3. Enter your VAT number.
  4. Click Save.

Your invoices reflect the updated tax information starting with the next charge.

Cancel your plan

  1. Go to Settings > Billing.
  2. Click Cancel plan.
  3. Confirm the cancellation.

Cancellation takes effect at the end of your current billing period. You retain access to your plan until that date. Your data (tables, columns, enriched rows) is not deleted. After the billing period ends, your workspace moves to an inactive state.

Export your data before cancellation if you need a local copy. Go to any table and use the export option to download a CSV file.

Handle failed payments

If a payment fails, TexAu retries the charge over the following days. You receive an email notification when a charge fails.

To fix a failed payment:

  1. Go to Settings > Billing.
  2. Click Update on your payment method.
  3. Enter a valid card.
  4. The failed charge is retried automatically.

If the payment issue is not resolved within the grace period, your account may be suspended. Update your payment method as soon as you receive the notification email.

Troubleshooting

I cannot see the Billing tab. Only workspace Owners and Admins can access Settings > Billing. Contact your workspace owner to check your role under Settings > Members.

I was charged twice in one month. This can happen when you upgrade mid-cycle. The first charge covers the prorated difference for the remainder of the current billing period. The second charge is the full amount for the new plan at renewal. Check Settings > Billing > Invoices for the breakdown.

My invoice does not show the correct tax amount. Verify that your VAT ID or billing address is correct in Settings > Billing. Tax calculations are based on the billing address on file.

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